Founded on our mission and beliefs, these are strategic processes we use daily to create value across Snap-on, with the strategic partners we embrace and in the acquisitions we make.
Safety Our commitment to safety is unwavering. Since 2004, we have achieved a significant reduction in our safety incident rate and we will continue our emphasis on safety as we move forward.
Quality The serious professionals who use our productivity solutions demand superior quality. For over 95 years, Snap-on has been providing just that. Automotive technicians continue to rate Snap‐on as the best brand in major product categories.
Customer Connection Through our legions of mobile stores, direct sales forces and distributors, we make daily contacts with thousands of professionals in their workplaces across the globe. Each of these contacts represents an opportunity to understand in depth our customers’ wants and needs, which we believe provides Snap‐on with an important strategic advantage.
Innovation We thrive on innovation. Our customer connection processes help us understand the needs of our customers, and our innovation practices and processes translate these insights into productivity solutions that make work easier for professionals.
Rapid Continuous Improvement (RCI) We apply a structured set of tools and processes to eliminate waste and improve our operations. RCI has been critical to our operating income improvements and will continue to be an important ingredient in our progress going forward.