How can I contact a Snap-on Industrial Web order representative?

Please contact Industrial/Government Internet Support at 1-877-740-1881 between the hours of 7:00am – 4:30pm Monday - Friday Central time.

 How do I order a Snap-on Catalog?

 

To order a Snap-on paper or CD catalog, please contact:
Snap-on Industrial/Government Customer Service at 1-877-740-1900 Monday - Friday 7:00am - 5:00pm Central Time for US calls; in Canada please call 1-888-451-8665.

You can also view our Snap-on Industrial online catalog at: http://digimag.rrd.com/CAT1000i/ 

Check out our Snap-on Aerospace online catalog at: http://digimag.rrd.com/CAT1000a/

 What is the QuickAdd+ feature?

The QuickAdd+ feature enables users to quickly add items to their shopping carts by adding Snap-on part numbers, quantities, and notes, if desired.
To access the QuickAdd+ feature, simply click on the QuickAdd+ link at the top of every page once you are logged in to make purchases. Then enter your item number and quantity in the QuickAdd+ pop-up box, click on "Add" or hit "enter" and your item is automatically added to your shopping cart in the main screen.

 What are the Customer Service hours for the website? What number do I call?

For Snapon.com online store and account issues please contact Industrial/Government Internet Support at 1-877-740-1881 between the hours of 7:00am – 4:30pm Monday - Friday Central Time. For website-related issues, please complete the online form here; for all other Industrial or Government customer service issues, call 1-877-740-1900.

 How often are the FAQs updated?

All emails and questions are tracked and reviewed on a regular basis; the FAQ section will contain the most current information available.

 Do I have to register on Snapon.com in order to browse the catalog?

No, anyone can browse the Snap-on ecatalog; however, in order to ensure you are receiving your company's specific pricing, you must register.

 What are the different ways I can search for an item?

Items can be searched for by entering a keyword, Snap-on part number, customer part number (in certain circumstances), or National Stock Number (NSN) in the search field at the top of every page. Additionally, you may simply browse the Table of Contents or Product Index to find the specific item you are shopping for within the product categories listed.

 How do I set up an online account with Snapon.com?

To set up an online account with Snap-on, you need to be either an existing Snap-on Customer with a credit card and know your customer number/business partner number, delivery code/sold-to business partner number, ship-to zip code and warehouse information (these can be found on a recent packing slip from a previous order - to view a sample, click here; or, if you are with the federal government, you must have a GSA SmartPay card that begins with the following prefixes: 4486, 4716 and 5568.
Existing Industrial customers must complete the online registration form located here. You will be asked for your customer number/business partner number, delivery code/sold-to business partner number ship-to zip code and warehouse information so that we may validate you as an existing customer. Once the validation has taken place, you will be able to immediately make purchases on snapon.com.
Federal government users must supply their billing and ship-to information, and include their GSA SmartPay card information for processing. Your card will not be charged when you register-this is for validation purposes only. Once we have performed the validation, you are free to make online purchases immediately.
If you are not an existing Industrial customer, or you do not have a copy of a recent packing slip readily available; or, if you are a federal government customer but do not have a GSA SmartPay card with the prefixes listed above, please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am – 4:30pm Central Time.

 I forgot my password. What can I do, and how do I get a new one?

Please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 4:30pm Central Time. They will issue you a new password.

 My username and password does not work.

First, check to make sure that you are logging in under the Industrial/Government customers login screen. If you are logging in under the correct login screen and the problem persists, please call Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 4:30pm Central Time.

 Why do I have to enter my GSA SmartPay card number when I register as a federal government user?

Because of our commitment to give you the best possible pricing for your company and to deter fraud, we need to verify your identity. We do this by matching your bill-to address that you input when you first register online to your GSA SmartPay card bill-to address. This is to protect both you as the consumer as well as Snap-on.
If you already have an account set up with Snap-on and do not have a GSA SmartPay card to make purchases or you would like to use a purchase order, please contact Industrial/Government Customer Service at 1-877-740-1900 Monday - Friday 7:00am – 4:30pm Central Time.

 I tried to register online, but I was asked for my Snap-on Account number. Can I register online even though I have never purchased from Snap-on before and I don't have an account number?

At this time, we are only allowing existing Snap-on customers and Federal government purchasers to register online. If you would like to become a Snap-on customer, please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday, 7:00am - 4:30pm Central Time or complete the Industrial Inquiry form. They will be able to set you up as a new customer with online purchasing permissions.

 I am a current Snap-on Industrial customer, but I don't have my account number, delivery code, ship-to zip code and warehouse information available; nor do I have a copy of a recent packing slip. How can I register online?

Please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday, 7:00am - 4:30pm Central Time. They will be able to help you.

 How do I edit my login name?

 Login names, once they are created, cannot be changed. If necessary, please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 4:30pm Central Time.

 How do I edit my bill-to information?

If you have self-registered on www.snapon.com, you simply need to visit the "Your Profile" page under the "Your Account" section to change your bill-to information.
If you did not self-register online, you will need to contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 4:30pm Central Time; they will change your bill-to information for you.

 How do I add another ship-to address?

Please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 4:30pm Central Time and they will be able to add a new ship-to address for you.

 What if someone leaves my company?

Please call Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 4:30pm Central Time, or email indcswo@snapon.com and we will remove that particular user from the system.

 How do I order a special part number?

Special requests should be called in to Industrial/Government Customer Service at 1-877-740-1900 Monday - Friday 7:00am - 5:00pm Central Time or emailed to indcswo@snapon.com.

 Why can I only purchase with a credit card?

At this time, Snap-on is only accepting credit card orders for online purchases by existing self-registered Industrial customers and Federal Government entities. Snap-on accepts purchasing card orders from Federal Government users as long as they have a GSA SmartPay Card beginning with the prefixes 4486, 4716 and 5568. Federal government users need not be existing Snap-on customers.
If you would like to have an open account with Snap-on, or to purchase with a purchase order online, please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 4:30pm Central Time.

 How do I know that my order has been processed?

Once you've placed an order, you will receive an email confirming your order. You may also click on the order number on the "Review Orders" page for more details regarding processing and shipment of your order.

 Will I receive an order confirmation?

You will receive an order confirmation through email.

 How can I look up shipment tracking information?

Under "Your Account", click on "Review Orders", search for the required order, click on the order number, and then click on "Get Tracking Information" at the bottom of the page.

 Who do I contact for the status of my order?

Please contact Industrial/Government Customer Service at 1-877-740-1900 or Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 4:30pm Central Time. Please have your customer number and electronic order number ready.
Alternatively, you can review your orders online by clicking on "Your Account" and then clicking on "Review Orders". You may then choose the appropriate order number to view the "Order Status" page for that order.

 What credit cards do you accept for payment?

Snap-on accepts American Express, Discover, Master Card, and Visa. We also accept procurement cards, as well as GSA SmartPay cards beginning with the prefixes 4486, 4716 and 5568.

 Is there anything special I need to do to make my bill-to/ship-to tax exempt?

Please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 4:30pm Central Time. They will be able to help you.

 How long will it take for my pricing to be displayed online?

One you have registered online and we have validated your company and bill-to information, your pricing will be displayed immediately.

 Why are my online prices different from those in the Snap-on price list?

Each time Snap-on makes changes to prices, the online catalog is automatically updated. The online catalog at Snapon.com will always display your company's most current pricing. The Snap-on paper price list is published every two years and displays list pricing; it does not reflect your organization's current prices.

 Who do I call to obtain product information?

Please contact Industrial/Government Customer Service at 1-877-740-1900 Monday - Friday 7:00am - 5:00pm Central Time. They will be able to help you with product information.

 I am a student. Can I place orders over the Internet and receive my student discount?

Students cannot place orders over www.snapon.com. However, students may place orders with the Snap-on Industrial Account Manager that handles the school the student attends. If you are not sure who your account manager is, please contact Industrial/Government Customer Service at 1-877-740-1900 Monday - Friday 7:00am - 5:00pm Central Time. Or, they may register on buy1.snapon.com/sep to purchase online.

 I have a socket that has failed. Who do I contact for warranty replacement?

You will need to contact your Industrial/Government Account Manager. If you are not sure who your account manager is, please contact Industrial Customer Service at 1-877-740-1900 Monday - Friday 7:00am - 5:00pm Central Time and we will provide you with your account manager's name and contact information.

 Who do I contact for a breakdown on an item?

Please contact Industrial/Government Customer Service at 1-877-740-1900 Monday - Friday 7:00am - 5:00pm Central Time.

 Who do I contact for a MSDS sheet?

Please contact Industrial/Government Customer Service at 1-877-740-1900 Monday - Friday 7:00am - 5:00pm Central Time.

 Once I submit my request for an Internet account, how long does it take for the application to be processed?

The typical response time for a new Internet account is one to three business days. If three days have passed and you have not received a user name and password, please call Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am – 4:30pm Central Time.
Alternatively, if you are an existing Snap-on customer and have a recent copy of your packing slip that includes your customer number, delivery code, ship-to zip code and warehouse information; or if you are a federal government user with a GSA SmartPay card beginning with the prefixes 4486, 4716, or 5568, you can self-register online and begin shopping immediately.