PASSIONATE CUSTOMER CARE
Our customers come first. We believe that every interaction – internally and externally – is a customer interaction that demands professionalism and respect. We believe we can make a difference in the lives of our customers. We believe understanding our customers and listening to their unique needs ensures we deliver customer-focused products and services.
At Snap-on, innovation is essential to create solutions aimed at increasing end-user productivity and profitability. We develop and use breakthrough ideas to create solutions that bring real value to the customer and deliver enhanced financial returns to the company.
RAPID CONTINUOUS IMPROVEMENT
We are constantly striving for rapid continuous improvement; we are never satisfied. We are energized by change, and continuously thinking ahead and anticipating how we can better serve our customers. We are always examining how we can do it better, and engage constructively with those associated with the company to gain additional knowledge and learn from past mistakes.
Our behaviors define our success:
WE DEMONSTRATE INTEGRITY
Integrity is at the heart or our relationships. We demonstrate integrity by trusting, respecting and empowering our employees, and operating every single day with authenticity, openness and reliability. We are each accountable for doing the right thing. The company pledges to protect environmental quality and human welfare in our communities. We are actively involved as a company, and as individual employees, giving time and resources to contribute to the sustainability of the places in which we operate.
WE TELL THE TRUTH
We are relentless in uncovering and sharing the truth and being honest with ourselves, our co-workers, our bosses, all other Snap-on stakeholders and the community at large. We maintain the highest standards of professional and ethical practices.
WE RESPECT THE INDIVIDUAL
We treat others with dignity, and respect their individual feelings and contributions. We thoughtfully consider other's ideas and viewpoints, and recognize our differences. We thrive under high standards, prospering when an individual grows and meets new challenges.
WE PROMOTE TEAMWORK
We recognize that in almost every action we are part of a team, and through our collaborative efforts we align the workforce. We proactively engage others, which has a dramatic effect on productivity and job satisfaction. We share best practices and ideas, and become involved early in decision-making.
We pursue and value others' perspectives, and desire to learn about opinions different from our own. Through regular two-way communication, internally and externally, we encourage fresh ways to address business issues, and we make Snap-on a better company.
To be acknowledged as the:
BRANDS OF CHOICE
EMPLOYER OF CHOICE
FRANCHISOR OF CHOICE
BUSINESS PARTNER OF CHOICE
INVESTMENT OF CHOICE