SOLUS & SOLUS PRO Frequently Asked Questions

 Are there any recent software service releases for SOLUS PRO or SOLUS?

MODIS, SOLUS PRO and SOLUS owners using Bundle 10.4 may experience a diagnostic trouble code (DTC) screen display flicker when a unit is connected to a vehicle where a trouble code is present. The Bundle 10.4 SR1 for MODIS and SOLUS Series corrects the scanner module DTC screen display for affected units.

Diagnostic software service releases are available through ShopStream Connect™, a free and powerful PC-based tool that extends the capabilities of Snap-on hand held diagnostic tools and also provides the latest delivery technology for service releases.

Customers can download the ShopStream Connect software and get instructions on how to use it on the ShopStream Connect page on this site.

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 How to: Install European Software from a ComplactFlash® Card.
  1. Power down the SOLUS/SOLUS PRO
  2. Attach SOLUS/SOLUS PRO to an AC power adapter
  3. Insert the Euro Software CompactFlash Card into the #2 slot on top of SOLUS/SOLUS PRO
    Please Note: The CompactFlash card can only be installed one way. If the card does not slide into the slot easily remove and attempt to insert it facing the other direction. Forcing the card into the slot can cause damage to the SOLUS/SOLUS PRO.
  4. Power on the SOLUS/SOLUS PRO
  5. Select Utilities (Wrench Icon)
  6. Select System Tools
  7. Select Add Program
  8. Follow the on screen instructions
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 How to: Change the units of measurement.
  1. Navigate the blue selection box at the top of the display to the ‘Toolbox’ button in the top right. Press ‘Y’ to open the Toolbox menu.


     
  2. Highlight Custom Setup and press ‘Y.’


     
  3. The Scanner Units menu will appear. Select the category to change (Temperature, Speed, Pressure) and press “Y”. Once completed press ‘N’ to close the Scanner Units menu. Navigate the blue selection box at the top of the display back to Scanner in the top center of the screen to continue using SOLUS/SOLUS PRO.

 

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 How to: Access the Custom Data List.
  1. Navigate the blue selection box at the top of the display to the Toolbox button in the top right. Press ‘Y’ to open the Toolbox menu.


     
  2. Highlight Custom Data List and press ‘Y.’


     
  3. The Custom Data List menu will appear. Once the desired changes have been made select Display Data.
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 How to: Connect SOLUS PRO to a PC.

Requires:
SOLUS PRO AC Charging Cable
SOLUS PRO Battery (Must have at least a 25% charge)
USB Cable (Type A to Mini B), Snap-on Stock#: EAX0066L05B

  1. Connect SOLUS PRO to the AC power adapter and insert a charged Battery
  2. Power on the SOLUS PRO
  3. Select Utilities (Wrench Icon)
  4. Select “Connect to PC”


     
  5. “You are about to configure the system for Connect to PC mode.” Press “Y” to continue. The unit will reboot.


     
  6. “SOLUS PRO is now in Connect to PC mode.” Should now be displayed


     
  7. Connect the USB cable's Mini plug into the SOLUS PRO and the Standard plug into the PC
  8. The PC will recognize the SOLUS PRO as a USB Mass Storage Device
  9. When finished, disconnect the USB cable from the SOLUS PRO and press the Power button. It will reboot to the normal SOLUS PRO main menu.
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 How to: Check for, download and install Service Releases using ShopStream Connect on SOLUS PRO.

IMPORTANT: An uninterrupted power source to the diagnostic tool is crucial during an update, as any loss of power may damage the tool and render it inoperative. Therefore, use of the AC/DC Power Adapter and a battery with at least 20% charge is required. The Type A to Mini B USB cable is also required for this process.

  1. Download and Install ShopStream Connect on your PC
  2. Power on the SOLUS PRO unit
  3. From the SOLUS PRO main menu select Utilities (wrench icon), then Connect to PC
  4. Press the Y button to continue, the tool will reboot, "SOLUS PRO is now in CONNECT TO PC mode.” Will be displayed on the screen.
  5. Connect the SOLUS PRO to the PC, Mini B end to the SOLUS PRO and Type A end to the PC
  6. Launch the ShopStream Connect software on the PC
    NOTE: If an update window opens automatically skip to step 10
  7. Access the Tools menu
  8. Select Update Software
  9. Select SOLUS PRO from the list at the right

     
  10. When the ShopStream Connect Update Manager box appears, select Next
  11. If an update is found select Download
  12. Once the download completes select Install
  13. Once the install is complete, or no update is available, select Finish
  14. Disconnect the SOLUS PRO from the PC
  15. Press the power button, the SOLUS PRO will reboot

The SOLUS PRO will now start to install the downloaded service update on the tool. The update is automatically installed when you power on your diagnostic tool, and is complete when the main menu displays.

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 How to: Check for, download and install Service Releases using ShopStream Connect on SOLUS

IMPORTANT: An uninterrupted power source to the diagnostic tool is crucial during an update, as any loss of power may damage the tool and render it inoperative. Therefore, use of the AC/DC Power Adapter is required. The Type A to Type B USB cable OR a ComplactFlash Card reader/writer is required for this process. If using a CF card reader/writer use the program CF card from Slot #1.

  1. Download and Install ShopStream Connect on your PC
  2. Power on the SOLUS unit
  3. From the SOLUS main menu select Utilities (wrench icon), then Connect to PC
  4. Press the Y button to continue, the tool will power off 
  5. Press the Power button to power on the SOLUS, “SOLUS is now in CONNECT TO PC mode.” Will be displayed on the screen.
  6. Connect the SOLUS to the PC, Type B end to the SOLUS and Type A end to the PC
  7. Launch the ShopStream Connect software on the PC
    NOTE: If an update window opens automatically skip to step 11
  8. Access the Tools menu
  9. Select Update Software
  10. Select SOLUS from the list at the right

     
  11. When the ShopStream Connect Update Manager box appears, select Next
  12. If an update is found select Download
  13. Once the download completes select Install
  14. Once the install is complete, or no update is available, select Finish
  15. Disconnect the SOLUS from the PC
  16. Press the power button, the SOLUS will reboot

The SOLUS will now start to install the downloaded service update on the tool. The update is automatically installed when you power on your diagnostic tool, and is complete when the main menu displays.

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 The SOLUS boots to a "SOLUS" screen and will not continue to tool menu.

This does not apply to the SOLUS PRO

This procedure requires a PC and a CompactFlash® Card Reader.

  1. Turn SOLUS off
  2. Disconnect power and remove batteries
  3. Remove Master Storage Compact Flash (CF) card from slot one (1)
  4. Insert the CF card into the CF card reader
  5. In Windows Open “My Computer” to view the storage drives
  6. Double-click on the SOLUS CF card. It will usually display as “SOLUS™”, “Removable Disk E”, or “Removable Disk F”
  7. Double-click on “Setcoldboot.bat”
  8. A Black DOS screen will display once and disappear
  9. Exit the SOLUS CF card back to “My Computer”
  10. Right click on the SOLUS CF card and select “Eject”
  11. Remove the CF card and insert back into the SOLUS CF slot #1
  12. Connect the SOLUS to an A/C power adapter and power it up
  13. Follow the on screen instructions to reload the Software.
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 How to: Identify Software Bundle.

Newer Software Bundles are displayed in the lower right corner of the main screen. The example below is Bundle 10.4.

Older Software Bundles may not have the bundle displayed on the main screen. On these units, navigate to UTILITIES, the SYSTEM INFO. The Software Bundle will be displayed at the end of the Software Revision line.

 

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 Does SOLUS have a reset button? SOLUS PRO?

The SOLUS is equipped with a reset button. The SOLUS PRO is not.

SOLUS:

  1. Remove the left hand grip
  2. Turn the unit over so you are looking at the black back side of the housing
  3. The reset button is located just above the "Void warranty if removed" decal
  4. The button can be pressed for a few moments to reset the unit
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 How to: Save screen shots to a USB stick or CF Card.
  1. Ensure the “S” button is set to Save Image by navigating to TOOLS > TOOL SETUP > S BUTTON
  2. If not already set to Save Image change the Function to Save Image
  3. Press the “N” button to exit this menu
  4. Insert a USB thumb drive into the tools USB slot
  5. Navigate to TOOLS > TOOL SETUP > SAVE DATA
  6. If not already set to USB Disk change the My Data box to USB Disk Save Image
  7. Press the “N” button to exit this menu
  8. Use the tool as normal. When you are viewing a screen you wish to save press the “S” button. The screen image will be saved in a folder on the USB drive named USER
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 What printers are approved to use with SOLUS PRO?

You can view/download the list here.

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 Where can I find accessories for my SOLUS or SOLUS PRO?

Find SOLUS or SOLUS PRO accessories here:

Product Index

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 Where can I receive online training for SOLUS or SOLUS PRO?

Snap-on Diagnostics Training Solutions

 

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Contact Diagnostic Customer Care

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