SOLUS Ultra Frequently Asked Questions

 What is the MicroSD card used for?

The MicroSD card is used to store the software system files and data files saved by the user. The tool will not operate with the MicroSD card removed.

The optional European Communication Software can also be loaded via MicroSD.


Actual card is black in color

 

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 How to: Connect to a PC

The Connect-to-PC selection is used with the optional ShopStream™ Connect software. ShopStream Connect is a PC software program that can be downloaded at no charge here. It is used to view and save data files on a personal computer and download software service releases a diagnostic tool.

The USB cable supplied with your diagnostic tool is used to link the tool to the PC. A communication icon appears on the right edge of the title bar when the scan tool is properly connected to the PC.

To use the Connect-to-PC function:

  1. Select Tools and Setup from the Home screen to open the menu.
  2. Select Connect-to-PC from the menu.
  3. Connect the USB cable to the SOLUS Ultra and then to the PC
  4. Press the Y button or tap on Continue
  5. The following message will be displayed “Scanner is now in Connect-to-PC mode”.

     
  6. Press the N button or tap on Exit to end Connect-to-PC Mode.

 

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 How to: Check for, download and install Service Releases using ShopStream Connect.

IMPORTANT: An uninterrupted power source to the diagnostic tool is crucial during an update, as any loss of power may damage the tool and render it inoperative. Therefore, use of the AC/DC Power Adapter is required. The Type A to Mini B USB cable that came with your handheld diagnostic tool is also required for this process.

  1. Download and Install ShopStream Connect on your PC
  2. Power on the SOLUS Ultra unit
  3. Connect the SOLUS Ultra to the PC, Mini B end to the SOLUS Ultra and Type A end to the PC
  4. From the SOLUS Ultra main menu select Tools, then Connect to PC
  5. Select Continue
  6. Launch the ShopStream Connect software on the PC
    NOTE: If an update window opens automatically skip to step 10
  7. Access the Tools menu
  8. Select Update Software
  9. Select SOLUS Ultra from the list at the right

     
  10. When the ShopStream Connect Update Manager box appears, select Next
  11. If an update is found select Download
  12. Once the download completes, or no update is available, select Finish to close the Update Manager box
  13. Select Exit on the SOLUS Ultra and then disconnect it from the PC
  14. Press the Power button and then select OK to power off the SOLUS Ultra
  15. Press the Power button once more to power on the SOLUS Ultra

The SOLUS Ultra will now start to install the downloaded service update on the tool. The update process begins automatically when you power on your diagnostic tool, and is complete when the home screen displays.

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 How to: Identify the software bundle.

The Software Bundle is displayed in the lower right corner of the main screen.

 

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 What does the SOLUS Ultra Charging LED color indicate?

Below are the three color combinations used by the SOLUS Ultra to indicate battery charging status.

  • The bright red LED indicates the battery is charging
  • The bright green LED indicates the battery is fully charged
  • The combination of the red and green LED's at a lower intensity (slight amber hue) indicates a charging fault has been detected

Charging fault: If the LED indicates a fault place the SOLUS Ultra in the standing position when charging. When placed in the standing position the unit will have better air flow. This allows the unit to better dissipate heat and avoid a temperature related charging fault. If the SOLUS Ultra is being charged in a high temperature environment or an enclosed space with no air flow it may be necessary to relocate it to a cooler location. The temperature related charging fault is triggered at 104F (40C) and will prevent the battery from being charged.

 

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 How to: Adjust Screen Brightness

To adjust the brightness of the screen:

  1. Select Tools and Setup from the Home screen to open the menu
  2. Select Settings
  3. Select Brightness
  4. Use the Up and Down arrows on the keypad or tap the Plus and Minus buttons to adjust the brightness in 10% increments

     
  5. When done press the N button or tap the Back Arrow to Exit

To access the brightness adjustment from any screen:

  1. Press the S button anytime to open the shortcut menu
  2. Select Brightness
  3. Use the Up and Down arrows on the directional pad or tap the Plus and Minus buttons to adjust the brightness in 10% increments
  4. When done press the N button or tap on the Back Arrow to Exit

 

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 Unresponsive SOLUS Ultra due to Screen Calibration?

When entering Touch Calibration by selecting TOOLS > SETTINGS > TOUCH CALIBRATION if you fail to quickly touch the X marks or miss the X marks all together the tool may become unresponsive. The procedure provided below will correct this behavior.

Please Note: Follow the procedure exactly as it is outlined below or the unit will remain in an unresponsive state. If this happens repeat the procedure.

  1. Power off the SOLUS Ultra by holding down the power button until the unit shuts down
  2. Power on the SOLUS Ultra by pressing the power button once
  3. Use the Right Arrow on the directional pad to navigate to TOOLS
  4. Press the Y button once
  5. Press Down on the directional pad three times so that SETTINGS is highlighted
  6. Press the Y button once
  7. Press Down on the directional pad once so that SCREEN CALIBRATION is highlighted
  8. Press the Y button once
  9. Tap the Touch Calibration X prompts as soon as they appear on the screen
  10. The Screen Calibration is now complete

If procedure is not successful on the first attempt repeat the steps.

 

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 How to: Capture Screen Image
  1. Press the S button to open the shortcut menu
  2. Select Save Screen
  3. The following message appears briefly “Saving #######.BMP”. The screen image has been saved

 

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 How to: Charge the Battery

The battery can be charged with the included AC adapter.

It will also charge anytime the tool is plugged into a vehicle diagnostic connector that is providing 12 volts and ground.

 

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 How to: Configure Units

US customary or metric units of measure may be selected for temperature, vehicle speed, air pressure, time and other variables.

To change the units:

  1. Select Tools and Setup from the Home screen to open the menu
  2. Select Configure Units from the menu
    A menu of options displays:
    – Temperature
    – Air Pressure
    – Pressure (all others)
    – Vehicle Speed
  3. Select an item from the menu to open a list of setting choices
  4. Select a setting from the listed choices
  5. Select the Back Arrow button on the toolbar to return to the options menu, or select the Home button to return to the Home screen

 

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 The Data Cable LED indicates that there is sufficient 12V power and ground being supplied to the Data Cable. If the LED is off when connected to the vehicle:

The fuse in the Data Cable may need to be replaced.

There may be insufficient B+ voltage and/or ground at the vehicle OBD data link connector. On OBD-I applications, connect the 12V Power Cable into the OBD-I adapter if required (see Connecting to OBD-I vehicles).

 

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Contact Diagnostic Customer Care

Send e-mail

(800) 424-7226

Mon - Fri 6am - 5pm PST