VERUS PRO Frequently Asked Questions

How to: Check for Software Service Releases

Check for any available Service Releases using the automatic update tool.

  1. From the main menu click on the DESKTOP button. 
     This will display the Windows Start/Task Bar
    (This step does not apply to 10.2 and older VERUS units).
  2. Tap on the ShopStream Update Tool icon. It is white in color with a thin black frame.

  3. Select CHECK FOR UPDATES. A “checking for updates” window will be displayed.

  4. If there is an update available, you will be presented with a download screen. Follow the on-screen prompts.
  5. If no update is found you will be presented with a message bubble stating “No update available".
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How to: Recondition the “Smart” Lithium Ion Battery

The following process can be used to “recondition” any intelligent Lithium-Ion battery-pack including those used in the VERUS, VERDICT, VERUS Wireless and VERUS PRO. Depending how many “valid” recharge cycles the battery has gone through, it should be somewhere between 80% and 100% of its original capacity once reconditioned.

Step One: Verify that the battery is completely charged

  • Plug the AC charging cable into the unit, thereby beginning the charging cycle to the battery.
  • Leave the system charging overnight, or for at least 8 hours.

Step Two: Verify that the battery is completely discharged

  • If not already, install the battery in the platform and power it on.
  • Disconnect all other power sources including the AC charging cable.
  • Leave the product powered on overnight, or until the software powers off the unit.
  • DO NOT turn the platform off, even if the system warns that the battery-charge is “low”.

Step Three: Recharge/Recondition the battery pack

  • Once the software powers off the unit, which indicates the battery has been completely discharged, plug the AC charging cable into it, thereby beginning the battery charging cycle.
  • Leave the system charging overnight, or for at least 8 hours.

Once the battery has been fully charged it has been reconditioned.

Replacement Battery Part Numbers:

  • VERUS – EAA0354L12A
  • VERUS Wireless – EAA0354L12A
  • VERDICT D7 3-CELL – EAA0365L03A
  • VERDICT D7 6-CELL – EAA0365L06A
  • VERUS PRO D10 3-CELL – EAA0365L03A
  • VERUS PRO D10 6-CELL – EAA0365L06A
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How to: Correct printer installation errors.

When installing printer drivers, a “cannot locate” window may open requesting the location of a particular DLL or other support file. These files are typically already on the hard drive. Unlike standard Windows XP the XPe operating system in the VERUS PRO cannot always locate the needed files on its own. If this window is displayed when you are installing your printer follow these steps to complete the installation.

  1. Note the filename and extension being requested by the window

  2. Click START from the Windows Desktop, select MY COMPUTER

  3. Click on Local Disk C: once only so that the drive is highlighted but not opened
  4. Select Tools and then Folder Options

  5. Click on the VIEW tab, ensure "Show hidden files and folders" is selected - it should have a green dot to its left. Click on APPLY and then OK.

  6. Click on Local Disk C: once only again so that the drive is highlighted but not opened
  7. Select File and then Search

  8. Enter the file name being requested by the "Cannot locate" window in the "All or part of the file name" search field
    NOTE: Do not enter the exension (.dll, .sys, etc.)

  9. When this file is located, note the path
    EXAMPLE: C:\Windows\System32\Example.sys
  10. In the "Cannot locate" window select Browse
  11. Browse to the path previously noted
  12. Select the missing file
  13. The installation will now continue

Occasionally, additional files are requested and chances are that those files are on the same found path. If they are not they can be located using the search function as well.


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How to: Switch between ShopKey Pro, ProDemand, ShopKey5 and OnDemand5.
  1. From the main menu select INFORMATION

  2. Select the MENU button

  3. Select WEBSITE

  4. Select the desired service webpage



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How to: Tell what bundle is currently installed in your VERUS PRO
  1. Select the MENU button
  2. Select HELP and then VERSION INFO
  3. The currently installed Software Bundle will be displayed.
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Where are the "S" Button screenshots stored?
Where are the photos from the camera stored?

From the VERUS PRO main menu select DATA MANAGER and then CAMERA FOLDER or SCREENSHOTS.

In windows the "S" button screen shots can be found in C:\Documents and Settings\ShopstreamUser\My Documents\ShopStream\Screenshots. Photographs taken with the built in camera can be found in C:\Documents and Settings\ShopstreamUser\My Documents\ShopStream\Camera Folder.


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How to: Calibrate the Touch Screen

The touch screen can be calibrated for accuracy using the PenMount (PM) software utility in the unit.

  1. From the Windows toolbar select Start > PenMount Control Panel.

  2. In the PM Control Panel; highlight the PenMount 6000 RS232 and select Configure.

  3. Select one of two calibration options:

    Automatic—uses 5 points on the screen to quickly bring the unit into calibration. You can use your finger to calibrate the screen.
    Advanced—uses 9, 16, or 25 points on the screen to accurately bring the unit into calibration. Use the dropdown menu to select the number of points, a stylus is required to calibrate the screen.
  4. Touch and hold the center of each red box that displays in sequence.

  5. Select OK to close the dialog boxes once the calibration is complete.


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How to: Install and setup the FGA software in a VERUS PRO.

Part 1: Install the FGA software

Be sure to have the following items before you begin:
- Snap-on Flexible Gas Analyzer (FGA)
- Snap-on Flexible Gas Analyzer Serial Cable (RS232 Cable)
- Snap-on Flexible Gas Analyzer PC Software* - EEEA305ASW
- Snap-on USB to Serial Adapter Cable or Equivalent** - EAX0066L22A

* An External CD-Rom drive or other method of transferring the software to the VERUS PRO is required
**If a non Snap-on USB to Serial Adapter Cable is used its manufactures driver software will need to be installed into the VERUS PRO or PC prior to step 1.

To install FGA, specify where you want the FGA files to be stored on your hard drive. A default location is provided.

  1. Start Windows and ensure that no other programs are loaded into memory before beginning your FGA install. Close all applications, other than Windows, that are running before proceeding.
  2. On a PC insert the FGA CD-ROM into the CD-ROM drive. On a VERUS PRO an external USB CD-ROM drive can be used. The contents of the FGA CD-ROM can also be copied to a USB drive. The USB drive can then be plugged directly into the VERUS PRO.
  3. If the installation does not start automatically, or a USB drive is being used, select ‘Run’ from the Windows 95/98/2000/XP Start menu. Type D:\Setup.exe (or appropriate CD-ROM/USB drive letter) in the Open field and press OK. You may also use the Browse button to select the setup file from the CD-ROM/USB drive.

  4. The setup program will begin running and display several introductory screens. The software license agreement screen will appear and the license must be agreed to before the setup will continue.
  5. Three installation options will be presented. Read their descriptions and make the best selection for your needs.

  6. If you encounter any errors during the install, choose Ignore and continue with the install. Write down all errors that occur, as they will be needed to troubleshoot any software problems that may occur. At the end of the installation process you will be prompted to restart Windows to complete the installation. Select yes to restart Windows.

Once the installation has completed run FGA by selecting it from the Windows 95/98/2000/XP Programs menu. It will be located in the FAST-TRACK program group.

Part 2: Setup the Software

  1. Install the Snap-on FGA PC Software into the VERUS PRO. (Click here for installation instructions)
  2. Plug the USB To Serial Adapter Cable into the VERUS PRO USB Port.
  3. From the VERUS PRO Desktop Select Start and Control Panel.
  4. Double click on System. This will open the System Properties window.
  5. Click on the Hardware tab and then click the Device Manager Button.

  6. Expand the Ports (COM & LPT) group by clicking the “+” located to its left.

  7. Record the “COM #” located to the right of the USB to Serial Cable on the list. This number will be needed later in this process.
  8. Close the System and Control Panel windows.
  9. Connect the FGA’s serial cable and the USB to Serial Adapter Cable together.
  10. Select Start, All Programs, Fast Track, and then FGA. This will start the Snap-on Flexible Gas Analyzer Software Suite.

  11. A Product Activation Screen will be displayed. Contact Snap-on Diagnostics Technical Support Hotline at 800-424-7226 for a Password. Please have the following information available when calling:
    • FGA Unit Serial Number (On Tool)
    • FGA Software Serial Number (On CD or CD Sleeve)
    • Activation Number (Displayed in the Product Activation window)

    Note: Because the VERUS PRO is not equipped with a true COM Port a Runtime Error and/or a Communications Error may be displayed. Click OK to bypass both errors.
  12. A Snap-on Diagnostics Technical Support Agent will provide a case sensitive Password. Enter this into the Password field in the Product Activation Window using only capitalized letters. Click OK.
  13. On the FGA main screen click on the Utilities icon.
  14. Select Setup.

  15. Select the Hardware Configuration tab. Change the Gas Com Port field value to the number noted in Step 9. Click OK.

  16. The FGA will start a warm-up process indicating that communication between the VERUS and the FGA has been established.

You are now ready to begin using your FGA with VERUS PRO.


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How to: Adjust the D10 Display Screen brightness.

The Brightness Button located on the D10 Display keypad increases the screen backlighting in incremental steps. When the screen is at the brightest setting the D10 will beep.

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Where can I find accessories for my VERUS PRO?

Find VERUS PRO accessories here:


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Where can I find the user manual?

In the VERUS PRO: From the VERUS PRO main menu click on the MENU button which is located in the bottom left corner of the screen. In the MENU tap on HELP and then USER MANUAL.

Online it is located at


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Where can I receive online training for VERUS PRO?

Snap-on Diagnostics Training Solutions


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