ShopStream Connect™ Frequently Asked Questions

FAQ Contents

  1. How can I obtain the latest version of ShopStream Connect?
  2. Does ShopStream Connect support Windows® 10?
  3. What operating systems are supported?
  4. Why do I need the .NET 2.0 Framework to be installed on my PC?
  5. Why do I need the .NET 4.0 Framework to be installed on my PC?

How can I obtain the latest version of ShopStream Connect™?

The full installation of ShopStream Connect is available from the Snap-on Diagnostics web site at here. If you already have a version of ShopStream Connect installed, the automatic update feature will notify you when a new version is available, and guides you through the update procedure.

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Does ShopStream Connect support Windows® 10?

ShopStream Connect now supports use with Windows 10 capable PCs. The update is available for download here.

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What operating systems are supported?

ShopStream Connect supports, Windows XP®, 7, Windows 8/8.1, Windows 10.

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Why do I need the .NET 2.0 Framework to be installed on my PC?

The ShopStream Connect application was developed using Microsoft® software components and require .NET 2.0 framework. It can be installed over previous versions of .NET (e.g. 1.0 and 1.1).

The ShopStream Connect installation automatically detects if this version of the framework is installed on your PC, and if not will request that you install it before it can proceed. Windows XP, 8/8.1 and 10 users may need to install .NET 2.0.

The Microsoft .NET framework version 2.0 can be downloaded from the Snap-on download site here.

Further explanations and detail on the .NET Framework can be found here.

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Why do I need the .NET 4.0 Framework to be installed on my PC?

The ShopStream Connect Scanner codes viewer uses Microsoft components that require .NET 4.0 support installed on your PC. Windows 8/8.1 and 10 computers will not need to install .NET 4.0 support as it is included. Windows XP and 7 computers may prompt users to install .NET 4.0. An example of the screens displayed when installing .NET 4.0 on a Windows XP or 7 computer can be found here.

The Microsoft .NET framework version 4.0 can be downloaded from the Snap-on download site here.

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Last Revised: 11/4/14.


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