ShopStream Connect™ Frequently Asked Questions

FAQ Contents

  1. How can I obtain the latest version of ShopStream Connect?
  2. Does ShopStream Connect support Windows® 8/8.1?
  3. What operating systems are supported?
  4. Why do I need the .NET 2.0 Framework to be installed on my PC?
  5. Why do I need the .NET 4.0 Framework to be installed on my PC?

How can I obtain the latest version of ShopStream Connect™?

The full installation of ShopStream Connect is available from the Snap-on Diagnostics web site at here. If you already have a version of ShopStream Connect installed, the automatic update feature will notify you when a new version is available, and guides you through the update procedure.

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Does ShopStream Connect support Windows® 8/8.1?

ShopStream Connect now supports use with Windows 8/8.1. The update is available for download.

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What operating systems are supported?

ShopStream Connect supports, Windows XP, 7, Windows 8/8.1.

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Why do I need the .NET 2.0 Framework to be installed on my PC?

The ShopStream Connect application was developed using Microsoft® software components and require .NET 2.0 framework. It can be installed over previous versions of .NET (e.g. 1.0 and 1.1).

The ShopStream Connect installation automatically detects if this version of the framework is installed on your PC, and if not will request that you install it before it can proceed. The Microsoft .NET framework version 2.0 can be downloaded from the Snap-on download site here.

Further explanations and detail on the .NET Framework can be found here.

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Why do I need the .NET 4.0 Framework to be installed on my PC?

The ShopStream Connect Scanner codes viewer uses Microsoft components that require .NET 4.0 support installed on your PC. Most Windows 7 and 8/8.1 computers current with Microsoft updates will not need to install .NET support. Some Windows XP computers may prompt users to install .NET 4.0. An example of the screens displayed when installing .NET 4.0 on a Windows XP computer can be found here.

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Copyright © 2014 Snap-on Incorporated. All rights reserved.
Last Revised: 11/4/14.


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