Privacy Practices Statement

    Snap-on Tools of Canada Ltd. Online Privacy Policy

    Our Commitment to Privacy

    The privacy of your personally identifiable information is important to us, Snap-on Tools of Canada Ltd. As part of our commitment to the privacy of your personally identifiable information that we collect online ("Personal Information"), we provide this notice explaining our online information practices and the choices you can make about the way your Personal Information is collected and used at this Web site. To make this notice easy to find, we make it available on our homepage and at every point where Personal Information is requested.

    The privacy practices set forth in this Privacy Policy are for the Snap-on Tools of Canada Ltd. ("SOTC") Web site only. Other Web sites of Snap-on Incorporated, Snap-on Tools Company LLC and Snap-on Credit Canada Ltd., or affiliates ("Snap-on") or its franchisees may have different practices. If you link to or otherwise visit any other affiliated Web sites, please review the privacy policies posted at those Web sites. Also, if you are an employee of SOTC, Snap-on or its affiliate, please note that other internal company policies apply to you related to your employment, your activities, and your use of company computer systems and networks.


    Please read this policy carefully. Your use of this Web site constitutes your consent to the information collection, use, and disclosure practices described below.

    Foreign Visitors

    The Site is directed to persons located in Canada only, and is not intended for use by persons located in other jurisdictions.

    Active Collection of Personal Information

    In general, when you visit our Web site you remain anonymous, but on some pages, you need to provide Personal Information to register, order products or services, contact SOTC and conduct other transactions via the Web site. The types of Personal Information actively collected at the Web site may include any or all of the following, depending on your activities on the Web site:

    Name, company, occupation, SOTC or Snap-on customer number (if applicable), address, e-mail address, phone number, fax number, and credit/debit card/procurement card information, username, password, online training requested and received, personal financial details about franchisee-applicants, and other Personal Information that you actively provide to us via the Web site. This Personal Information will be collected and may be stored in paper or electronic form either in Canada or in the United States or in other countries where Snap-on does business, depending on the needs and efficiencies of the business. By providing SOTC with such Personal Information you consent to such data storage considerations. This Personal Information may also be shared with those performing services on our behalf located in the United States.

    We also enable you to submit personally identifiable information about other people. For example, we request that you provide us with such information about your Snap-on Franchisee or representative or, if you order a gift online and want it sent directly to the recipient, you might submit the recipient's name and address. The types of personally identifiable information that may be collected about other people at these pages include: Franchisee or representative"s name and contact information.

    Passive Information Collection

    The Web site may "passively" collect certain kinds of information during your visit, including but not limited to:

    Cookies: "Cookies" are small text files sent from a website to the hard drive of a user"s computer to store bits of information related to that user. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and passwords needed to access the special areas on the Site. We use cookies for the purpose of operating a shopper"s ID to keep track of items in your shopping cart. We also use cookies to identify who you are after you log in or register. We also use cookies to create a more personalized experience on our Web site, for instance, by making you aware of what"s new on our Web site since your last visit. You usually can configure your Internet browser to reject cookies. However, if you do so, you might not be able to access certain pages or use important functions on the Web site.

    Other Passive Web site Tracking. This Web site also uses Internet Protocol (IP) addresses and log files to identify server problems, to improve site content, and compile aggregated statistics about Web site usage and clickstream data. We also use Web beacons to help personalize your experience, similarly to how we use cookies. Companies that help us place advertisements on our site use Web beacons to serve cookies and advertisements. We also use Web beacons to gather non-personally identifiable information about the number of users who visit our Web site, the areas which they spend their time visiting, and other demographic data. Only SOTC, Snap-on and our advertising agency will have access to the data obtained with Web beacons.

    We also reserve the right to introduce new passive tracking technologies and techniques related to the use of the Web site. In general, we do not link your identity with information that we collect passively. However, in any situation where you log in with your username and password, any or all of the information that is passively collected about your activities on the Web site may be linked with your identity, and therefore may become Personal Information about you.

    The Purposes for Which We Use and Disclose Personal Information

    We use and disclose the Personal Information collected when you place an order or access this Web site to process and/or complete that order, and to provide a more personalized shopping and/or viewing experience.

    We maintain certain Personal Data related to financial payments, such as payment history, credit/debit card/procurement card information, only until payment for your order is processed, unless you authorize the information to be stored for future visits. If you later decide that you do not want us to store such information, you may contact us at and ask us to delete such information.

    We also use Personal Information to communicate with you, for example, to answer the e-mail and correspondence we receive, to confirm your order, to send more information about becoming a franchisee, your account, to send notices, and to notify you of important changes in the functionality of the Web site or other notices related to the handling of your Personal Information.

    We may use Personal Information to make recommendations for additional products or special offers, and to provide you with updates on new products that we believe may be of interest to you, in situations where you expressly request such communications or where we have an active account with you. If required by law, such communications will explain how to "opt out" of receiving future communications. If you have previously asked to receive this information, and/or have an active account, but do not want to receive this information in the future, please contact us at

    From time to time, we may share certain Personal Information with select third parties including other Snap-on affiliates and independent Snap-on Franchisees in your area to enable them to offer products or services that may be of interest to you. If you do not want us to share such Personal Information in the future, please contact us at and we will take reasonable measures to avoid sharing such information in the future. Please note that such third parties are usually independent from SOTC, and if you wish to stop all communications from such parties, you will need to address such issues with the third parties directly.

    We may disclose Personal Information in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency"s request. We also reserve the right to disclose Personal Information to protect the security of the Web site, to protect ourselves, Snap-on, our affiliated companies or any employees against liability, claim or other concern, and/or in connection with any sale, assignment, or other transfer of all or a part of our business.

    We may share Personal Information with our consultants or service providers to help us serve you better. We also contract other companies and individuals (collectively "Suppliers") to perform functions on our behalf, including without limitation, fulfilling and processing orders, processing credit card payments, handling shipping and returns, sending communications to you, and providing customer services. We require the Suppliers to agree to abide by SOTC"s privacy policy and only use your Personal Information, including certain Personal Data related to financial payments, such as credit/debit card/procurement card information, only until payment for your order is processed, and only to the extent necessary to perform their functions, and may not use it for any other purpose.

    We will not use or share the Personal Information provided to us online in ways unrelated to the ones described above without first providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

    Customization and Aggregate Data

    We use non-identifying and aggregate information to better design our Web site and gather information for product management and development at SOTC and Snap-on. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our Web site, or that Y number of software licenses were ordered during a particular time period, but we would not disclose anything that could be used to identify those individuals. This aggregate information may also be shared with Snap-on's affiliates and independent dealers.

    Our Commitment to Data Security

    We maintain reasonable physical, electronic, and managerial procedures to protect Personal Information. When you place orders or access your account information, we usually offer the use of a secure server. The secure server software receives encrypted information through the Secure Sockets Layer (SSL) of your internet browser which encrypts the Personal Information you input before it is sent to us and seeks to prevent anyone else from reading it as the information travels from your computer to ours. If you are still concerned about placing an order online, please feel free to call a customer service representative at 1-877-762-7664 and place your order via phone. We also enact reasonable controls and policies to control general physical access to information, paper, and systems.

    Children's Privacy

    Snap-on has no intention of collecting personal information from children at this site.

    How You Can Access, Update or Correct Your Information

    If you are a registered user of the Web site, you can access and correct certain Personal Data that we collect online and maintain by clicking on "Your Account" and entering your username and password. For other questions related to verifying, updating or changing your account information, or to correct any perceived discrepancies, please send an e-mail to You may also contact us using the information below to ask us to remove your Personal Information from our records, electronic or otherwise. However, we will need to maintain certain Personal Information about your product purchases in our records for purposes such as warranty and product information.

    Usernames and Passwords

    It is your responsibility to safeguard any username or password that you have received in connection with the Web site, and to notify us immediately if you ever suspect that the security and confidentiality of such username or password has been compromised in any way. You are solely responsible for any use of this Web site via your username and password.

    Collection of Personal Information by Third-Party Sites

    Sometimes we may offer promotions or specials that are sponsored by or co-sponsored with identified third parties. By virtue of their sponsorship, these third parties may obtain Personal Data that you submit to participate in the promotion or special. Snap-on has no control over the third-party sponsors' use of this information. We will notify you at the time of requesting Personal Information if third-party sponsors will obtain such information, and obtain your express consent for such disclosures.

    Changes to the Policy

    Our privacy practices, like the law, are subject to change. We reserve the right to change this policy from time to time in our sole discretion. Please check this policy frequently and particularly before you submit additional Personal Information via the Web site. All revisions to this Privacy Policy will be posted on the Web site via a link from the home page of the Web site. In the event that we change a significant or material term in this Privacy Policy, we will notify affected visitors by revising the link on the home page to read "Newly Revised Privacy Policy" that notifies visitors of the change.

    How to Contact Us

    Should you have other questions or concerns about these privacy policies, please send an email to or mail correspondence to Snap-on Tools of Canada Ltd., 6500 Millcreek Dr., Mississauga, Ontario, L5N 2W6.

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